The fine print, in plain words

Returns & exchange policy

At BAKA-BAKA, we make objects we genuinely want you to love. But sometimes a piece doesn't quite work for your space, and that's okay. Here's how we handle returns, exchanges and damaged products.

What if my order arrives damaged?

Oh no. We definitely don't want your new object arriving looking like it went through a fight. If your product arrives broken or damaged during transit, please contact us within 48 hours of delivery.

To help us sort it out quickly, please share

Clear photos of the damaged product
Photos of the packaging it arrived in
A short unboxing video, if available
Your order number

Once we verify the damage, we'll place a replacement of the same product.

Do you offer refunds?

Nope. We currently don't offer monetary refunds. Instead, eligible products can be exchanged for the same product. We don't have a store-credit or wallet system. You simply exchange your product, if it is damaged, for the same new product.

How do I request an exchange?

Just email business@baka-baka.in with:

Order number
Product name
Reason for exchange

We'll get back to you with the next steps. Please don't ship anything back to us before hearing from our team. We'll guide you through the process.

How long do I have to request an exchange?

For damaged products, you must contact us within 48 hours of delivery. Requests made after these timeframes may not be eligible for an exchange or replacement.

Who pays for shipping?

Product arrived damaged? We've got you. BAKA-BAKA gives you another one.

Still stuck, or your question isn't here? The FAQ covers shipping, installation and customisation. Or just write to us and a person will answer.